Privacy Policy for Portland Healing Space
Portland Healing Space (referred to as "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.portlandhealingspace.com (the "Site"), and when you use our services. By accessing or using our Site and services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
1. Personal Information: This includes any information you provide to us, such as your name, email address, phone number, mailing address, date of birth, and payment information when you book services or register for events.
2. Health Information: We may collect health-related information necessary for providing our services, including medical history, treatment plans, and other health-related data, which is stored securely within our HIPAA compliant Electronic Health Record (EHR) system, Charm Health.
3. Usage Data: We may collect information about how you access and use our Site, including your IP address, browser type, access times, pages viewed, and the referring URL.
4. Cookies and Tracking Technologies: Our Site may use cookies and similar tracking technologies to enhance user experience and analyze usage patterns.
How We Use Your Information
We may use the information we collect for various purposes, including:
To provide, operate, and maintain our services.
To process and manage your bookings and transactions.
To communicate with you, including sending appointment reminders, and newsletters.
To improve our Site and services.
To comply with legal obligations.
To maintain your medical records through our HIPAA compliant EHR system, Charm Health.
Patient Portal Data Privacy
Our practice uses Charm Health as our Electronic Health Record (EHR) system to manage your health information securely. The patient portal allows you to access your health records, schedule appointments, and communicate with your healthcare providers.
Data Protection Measures
Charm Health employs various security measures to protect your health information, including:
Encryption: All sensitive information is encrypted during transmission and at rest to protect against unauthorized access.
Access Controls: Only authorized personnel have access to your health information, and we regularly review these access controls.
Compliance: Charm Health complies with HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure your health information is protected.
Your Responsibilities
When using the patient portal, you are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. Please notify us immediately if you suspect any unauthorized use of your account.
SMS Communication
Portland Healing Space might use SMS text messaging, from time to time, for certain types of communication with you, including appointments, billing questions, or care reminders.
Opt-in information and agreement will be presented to you in your New Patient Questionnaire and Waiver Form. If you opt-in, you will agree to receive (you "opt in" to receiving) SMS text messages from Portland Healing Space, related to services that we are providing to you. No mobile opt-in data will be shared with third parties.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for receiving test messages, especially if you do not have an unlimited texting or data plan.
SMS text messages from Portland Healing Space may originate from our organizational phone numbers, including: (503) 894-9437.
There may be terms in other agreements between you and us that also apply to our organization's use of SMS text messaging, such as general terms related to privacy and data handling for our organization that are not specific to SMS text messaging. You agree that you have reviewed all agreements that we have provided you.
Contact Portland Healing Space at (503) 894-9437 or info@portlandhealingspace.com for HELP or to STOP receiving messages.
Opt-Out of SMS Communication
You can opt-out of receiving SMS messages at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to any text message we send you or by contacting us at info@portlandhealingspace.com or (503) 894-9437. After you unsubscribe, we will send you a final SMS confirmation message to confirm your request and remove your number within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Portland Healing Space will not sell, rent, or share the collected mobile numbers.
Disclosure of Your Information
We may share your information in the following situations:
With Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, newsletters, hosting services, and customer service.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Access and update your personal information.
Request the deletion of your personal information.
Withdraw your consent for us to use your personal information.
To exercise these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Site and services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Portland Healing Space
1835 SE 50th Avenue
Portland, Oregon, 97215
Email: info@portlandhealingspace.com
Phone: (503) 894-9437